policy
TVQ (Provincial) - 4001366659TQ0001
All personal informations provided during the checkout process or for any account creation (name, address, email, phone number) are strictly confidential and for the use of OSS Board Supply online only. We commit to never share or sell any information with another third party.
During your account creation on www.ossboardsupply.com, several personal informations , such as your name, email address, mailing address, postal code and phone number will be asked. These informations allows us to properly proceed to your transactions. When creating the account you agree that we may use these informations to contact and correspond with you for the purpose of customer services. With your consent , you may receive information on our events, promotions and contests only by email. You can unsubscribe at any time with one click.
Online Prices And Products
All prices display on www.ossboardsupply.com may differ from those in stores. Prices are subject to change without notice. Displayed online products may differ from those in store. Please note that several products in store are not necessarily available online. Even so, we have a price beat policy on our products. There may be a product falls out of stock while we process your order. In such a case , the product will be automatically refunded or exchange will be offered depending on what you prefer.
Security
During the final payment, you move on a secure server that encrypts the data for maximum security. All payments are securely collected by Paypal, one of the largest collectors of online payment worldwide. For more information, please visit paypal.com.
Proof of tax charges for OSS Board Supply.
TPS (Federal) - 752580092RT0001
TVQ (Provincial( - 4001366659TQ0001
It is possible for you to pay your online purchases securely using Visa , MasterCard, AMEX and Paypal if you already have an account . It may be that you held a promotional code entitling you to a certain discount. Here's how to use it:
1. Select the products you wish to purchase and add them to your cart.
2. Go to your cart and check the contents before you place the order. Click on "Submit Order"
3. Fill in all the fields required. In the " Promo Code " section , enter your promotional code and click on " APPLY CODE ". Make sure you enter all address and shipping informations before apply any promo code.
Purchases Made Outside Canada
All prices displayed on the online shop are in Canadian dollars, the exchange rate at which your transaction will be made will be determined by the institution that issued your credit card at the time the transaction will be processed. You can still get an approximation by visiting xe.com/ucc/.
SHIPPING
Orders are shipped only on regular business days, weekdays from 9 am to 5 pm (except holidays) usually within a maximum of 48 hours. Orders made after 12 pm on Fridays might be shipped on the following Monday. The usual shipping time is 3 to 5 business days for most regions in Canada. Couriers usually deliver between 8 am and 17 pm. If you are not present or available during delivery, the driver will leave delivery confirmation. Please read the information on the delivery note for additional details. To avoid inconvenience, please have with you a piece of photo identification when you retrieve your package. In unfortunate case in which we could not respect the following delay for your order or if we think delivery might take more time, we shall inform you by e-mail as fast as we can. Shortly after we shipped your order we will send you by e-mail all the information needed to track your package until arrival. You can also get more information by writing to info@ossboardsupply.com
When you choose the delivery option pickup in store, you will receive email confirmation that your order is ready to be picked up, you absolutely must have in your hands the credit card with which you made the transaction and a proof of identity of the holder of the credit card in question.
**It is your responsibility to include your full address during your online transaction. If your package is returned because the address provided is incomplete or inaccurate, additional delivery fees will be charged.
FREE Canada-wide shipping
(on purchases that are 99$ or more) This promotion applies to shipments of standard packages in Canada ONLY (international orders are not eligible to our free shipping on orders over 99$), additional charges may apply for heavy packages and does not apply to promo cards or clearance items.
International delivery
The usual shipping time for international orders is 7 to 10 business days. However an order can be retained at Customs for a few days. OSS Online shop is in no way responsible for any delays, customs fees or other taxes your country may impose you. Since shipping fees are more expensive, international orders are not eligible to our free shipping on orders over 99$.
REFUNDS